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Engineering & operations · 07/07

Managed IT Services

Support services, resources and processes that keep your systems running smoothly, securely and efficiently every day.

Typical duration
12-month agreements
Team
Service manager, service desk, field and systems engineers

01Overview

IT services cover the management, support and use of information technology across your organization: hardware, software, networks and the people who use them. When they work, nobody notices. When they fail, everyone does.

Our managed services team becomes your IT department or extends the one you have. We work under agreed service levels, report every month and keep your documentation current.

02What we do

  1. 01

    Service desk

    A single point of contact for users in English, Estonian and Russian, by phone, email and portal.

  2. 02

    Monitoring & maintenance

    Proactive monitoring of servers, networks and applications, with patching and preventive maintenance.

  3. 03

    Troubleshooting

    Fast diagnosis and resolution, on site in Tallinn or remotely, with root-cause analysis for repeat issues.

  4. 04

    Backup & recovery

    Managed backups with regular restore tests, so you know recovery works before you need it.

  5. 05

    Asset & license management

    An accurate record of devices and software, renewals tracked and costs under control.

  6. 06

    Vendor management

    We deal with your telecom, hardware and software suppliers so you do not have to.

03What you get

  • Predictable monthly cost
  • Agreed response and resolution times
  • Fewer outages and faster recovery
  • Monthly reporting you can share with management

Typical deliverables

  1. 01Service level agreement
  2. 02Onboarding and documentation
  3. 03Monthly service report
  4. 04Quarterly improvement review

04How the engagement runs

  1. 01

    Onboarding

    Inventory, access, documentation and monitoring set up in the first 30 days.

  2. 02

    Stabilize

    Fix recurring issues and close urgent risks.

  3. 03

    Operate

    Daily support under SLA with transparent ticket reporting.

  4. 04

    Improve

    Quarterly reviews and a roadmap for modernization.

05Technologies & partners

  • Microsoft
  • Fortinet
  • VMware
  • GFI Software
  • Teramind

06Questions clients ask

Frequently asked questions

01Do you replace our IT team?

Not necessarily. Many clients keep their internal team for business applications and use us for infrastructure, out-of-hours cover or specialist skills.

02What are your response times?

They are defined in the SLA. Typical targets are 30 minutes for critical incidents during business hours and next business day for standard requests.

03Do you offer 24/7 support?

Yes, as an option for monitoring and critical incidents.

07Related services

05

IT Infrastructure

Assessment, design, build and management of networks, servers and data centers.

Learn more 06

Cloud Solutions

Migration, architecture and cost control on Microsoft Azure, AWS and Google Cloud.

Learn more 04

Cybersecurity

Risk assessment, testing and protection against malware, phishing and ransomware.

Learn more

Start a conversation

Tell us where things stand. We will tell you honestly what it takes.

A 30-minute call with a senior consultant, no sales script. You leave with a clear next step, whether or not we work together.

Discuss your project Call +372 5374 8392